Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders quickly, safely, and efficiently across the Kingdom of Saudi Arabia.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

  • Standard Delivery: 2–7 Business Days

  • Remote Areas: 5–10 Business Days

  • Delivery times are estimates and may vary due to weather conditions, public holidays, customs clearance, or courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.

  • Free shipping may be offered on selected promotions or minimum order values.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via Email or WhatsApp/SMS (if applicable). You can use this tracking number to monitor your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the Saudi National Address where applicable. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

6. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to:

  • High order volumes

  • Public holidays

  • Weather conditions

  • Courier service disruptions

  • Customs or regulatory procedures (if applicable)

7. Damaged or Lost Shipments

If your order arrives damaged or you believe it has been lost during transit, please contact our customer support within 48 hours of delivery. We will investigate the issue with the shipping carrier and provide an appropriate resolution.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable or the address is incorrect, additional delivery charges may apply for re-delivery.

9. Contact Us

If you have any questions regarding your shipment, please contact our customer support team:

Email:  alzareeq@gmail.com
WhatsApp: +966 XX XXX XXXX

We appreciate your trust and thank you for shopping with us.